If a firewood order has been made and you wish to cancel the full purchase amount can be refunded.

If the delivery vehicle has already been loaded or is on the way before a cancelation takes place $88 fee will be deducted from your refund, if we have somewhere else to tip off we will not charge for this.

If your order has been delivered and you believe there is a problem with the product we have supplied, please call us on 02 6299 4014 so we resolve the issue asap. if we cannot resolve the issue the product may be removed or replaced for no extra fee or any money paid refunded.

Ecommerce return

FAULTY ITEM

All returns must be verified before goods are returned, please contact us before returning your item.

If your item is faulty on arrival or faulty after opening, please take pictures before and after opening and contact us via email: canberrafirewood@gmail.com with pictures and description so we can have this situation rectified for you. Faulty items can be returned to us and exchanged at no expense to you after the faulty item has been assessed we will email you a pre-paid postage label which you can use to resend the item back to us. We aim to have exchanges or refunds refunded within 1 to 2days, but in some cases this could take up to 2 weeks as some faults need to be approved by the manufacturer before a refund or exchange can be issued.

Faulty item needs to be received and verified by staff before exchange is made and reposted.

Ecommerce EXCHANGES FOR ANOTHER PRODUCT

All returns must be verified before goods are returned, please contact us before returning your item.

When exchanging your goods, the item must be returned in original new condition (unless faulty) without any signs of wear, user damage, no odours can be present on item and tags must be in place, please do not damage the item package.

Exchanged item needs to be received and verified by staff before exchange is made and reposted.