1. Seller Responsibilities & Conduct
As a seller on Firewood Marketplace, you are expected to:
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Provide accurate and honest information about the products and services you offer.
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Communicate clearly with customers, especially regarding delivery timelines and product specifications.
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Fulfill orders promptly and keep customers informed in case of delays.
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Respond to customer queries and concerns in a timely and respectful manner.
2. Product Listings & Descriptions
Sellers must:
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Provide clear, accurate product titles and detailed descriptions.
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Include key information such as product size, type of wood (e.g., hardwood, softwood), cut dimensions, and suitability for wood heaters or open fireplaces.
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State whether firewood is seasoned, green, kiln-dried, etc.
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Specify shipping and handling times (e.g., “Product will be shipped within 1–5 days after the order is received”).
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If goods are available on backorder, include estimated availability or delivery dates.
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For bulk items like truckloads or slings, provide estimated handling and delivery timeframes.
3. Terms & Conditions / Shipping Policies
You are required to:
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Include your store’s terms and conditions.
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Clearly list your shipping and returns policies.
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Provide a valid contact phone number or email so customers can reach you directly.
All sellers must adhere to Australian Consumer Law and uphold customer rights. This includes honoring guarantees, providing remedies for faulty goods, and accepting returns when appropriate.
4. Returns, Refunds & Consumer Guarantees
Firewood Marketplace sellers must:
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Offer fair and reasonable return and refund policies.
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Handle disputes professionally and in good faith.
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Replace or refund faulty goods in line with consumer protection laws.
5. Marketplace Integrity & Trust
We’re committed to maintaining a platform built on trust and accountability. As a seller, you agree to:
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Conduct business ethically and legally.
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Deliver the products you advertise.
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Avoid misleading claims or deceptive practices.
The Firewood Marketplace team works to support both buyers and sellers, ensuring a safe and professional environment for commerce.
6. Marketing & Promotion
We promote trusted sellers across the platform, so make sure your listings are professional and appealing. High-quality images, complete descriptions, and good customer reviews increase your visibility and credibility.
7. Prohibited Products & Activities
You must not:
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Sell prohibited or illegal goods.
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List misleading or fake items.
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Engage in spam, fraud, or unethical behavior.
8. Need Help?
We’re here to assist! If you have questions about selling, listings, or managing your store, contact our support team anytime.
Thank you for being a valued part of Firewood Marketplace. Let’s build a reliable, customer-focused marketplace together.
